Overview
VOLUME & SCALE respects the privacy of the people, founders, brands and businesses we work with. This Privacy Policy explains how information may be collected, used, stored and shared when you visit our website, contact us, request a discovery call, submit an enquiry or otherwise interact with VOLUME & SCALE.
VOLUME & SCALE is operated by ARRIVÉ SARL, registered in Lebanon.
Information We Collect
We may collect information that you provide directly to us, including your name, email address, telephone or WhatsApp number, company or brand name, location, website or social-media profile, project information, business stage, approximate budget, services of interest, and any messages, enquiries or materials you choose to submit.
When you use the website, certain technical information may also be collected automatically, including IP address, browser type, device information, referring pages, pages visited and general website-usage information.
How We Use Information
We may use the information we collect to respond to enquiries and discovery-call requests; understand your brand, business or project; assess whether VOLUME & SCALE is an appropriate partner; prepare proposals and scopes of work; provide and manage services; communicate with clients and prospective clients; operate and improve our website; understand website usage; protect our business; and comply with legal, regulatory and contractual obligations.
We do not sell personal information or use project-enquiry information to sell unrelated products or services.
Project Information
Information shared through an enquiry, discovery call or active engagement may include commercially sensitive information about your brand, collection, product, operations or business. We treat such information with professional discretion.
Submitting information through the website or participating in a discovery call does not by itself create a confidential relationship, professional engagement or non-disclosure agreement. Where formal confidentiality is required, an NDA or other written agreement should be executed.
Third Parties
Our website is built using Shopify and may rely on third-party technology and professional service providers for functions such as hosting, infrastructure, analytics, communications and form processing.
These providers may process limited personal information where necessary to perform services on our behalf. VOLUME & SCALE may also work with specialist collaborators, professional advisers, suppliers or production partners where their involvement is necessary for an approved engagement.
Security & Retention
We retain personal information only for as long as reasonably necessary for enquiries, client and project records, contractual obligations, legitimate business administration and legal, accounting or regulatory requirements.
We take reasonable organisational and technical measures to protect information against unauthorised access, loss, misuse, disclosure or alteration. No website, electronic communication or online storage system can, however, be guaranteed to be completely secure.
Your Rights
Depending on where you are located and the laws applicable to you, you may have rights to request access, correction or deletion of personal information; object to or restrict certain processing; withdraw consent where processing is based on consent; or request information about how your data is used.
We may need to verify your identity before completing certain requests.
Updates & Contact
We may update this Privacy Policy periodically to reflect changes to our website, services, technology or legal requirements. The version published on this page is the current version.
For privacy questions or requests, contact VOLUME & SCALE through the website.
VOLUME & SCALE
Operated by ARRIVÉ SARL
Beirut, Lebanon